Even the smartest among us can feel inept as we try to figure out the shower controlin a hotel or attempt to navigate an unfamiliar television set or stove. When The Design ofEveryday Things was published in 1988, cognitive scientist Don Norman provocativelyproposed that the fault lies not in ourselves, but in design that ignores the needs and psychologyof people. Fully revised to keep the timeless principles of psychology up to date with ever-changingnew technologies, The Design of Everyday Things is a powerful appeal for gooddesign, and a reminder of how — and why — some products satisfy while others onlydisappoint.